Koeman was not classless and he was not cold, he was merely behaving like a proper manager. In any walk of life, in any successful business, that style works. You want 'nice kind Everton', fine, but then don't complain when we win fuck all for 21 years.
My place of work is successful and i am very lucky...it seems....to have a manager who can promote people, sack people, discipline people, while keeping it on a professional level and not feeling the need to hurt a person just for no real gain at all.
Like I say, I must be very lucky.