I had the problem with orange. signed up as they offered it free with my mobile, it took in total 3 months for it to be up and running. the modem was here in two days, but they kept saying there was faults with my line and that bt would be looking into it. when asking bt did they have record of faults on my line bring looked at they couldnt find any notes on their systems about it. when it was up and running id be lucky to get a good connection for a constant hour, with in two weeks i was trying to cancel. it took a written letter of complaint saying they had not fullfilled their end of the contract for them to pull the plug. called sky, modem next day, up and running on the 3rd day. netgear router, works every time. only costing £7.50 a month. not looked back, and great service as always with sky.